At, you have a right to expect:

• Up-to-date information in plain English—balanced and based on our best understanding of the research

• A clear distinction between our content and that of advertisers

• Direction to the best health information on the Web, even if it's on a competitor's site

• Respect for the human dimensions of health: emotional support, positive attitudes, hope, and communication

• Acknowledgment of the challenges (including financial) of dealing with disease and the health-care system

• Two-way communication: We will listen to our users and reply personally when we can

• An opportunity to tell your stories and communicate with other users