Eargo Hearing Aids Review 2020

By Sheila Olson
November 11, 2020

In 2018, Time magazine named the Eargo Max one of the year’s best innovations, calling it “a hearing aid meant for the masses.” Eargo is a disruptor in the hearing aid industry, selling its high-tech devices directly to consumers online at prices well below those of traditional brands. 

If you’re considering buying hearing aids, there’s a lot to like about Eargo. Independent Eargo hearing aid reviews are generally positive across all third-party review sites. But are the devices right for you?

Here’s our unbiased look at the pros and cons of Eargo hearing aids, which earned the distinction of "Best Invisible Fit" by our team of experts. 

About Eargo Hearing Aids

Eargo was founded 10 years ago by Florent Michel, an ear, nose, and throat surgeon; his son Rafael; and Daniel Shen, an MIT-educated medical engineer. In 2017, Eargo released its first hearing aid, the Eargo Plus. It released the Eargo Max, the company’s popular entry-level hearing aid, in 2018, and its latest line, the Eargo Neo and Neo HiFi in 2019 and 2020, respectively. 

Eargo is known for innovative, nearly invisible in-the-ear hearing aids with high-tech features that appeal to active adults.

Key Eargo Hearing Aid Features

Eargo hearing aids are designed for people with mild to moderate/severe high-frequency hearing loss. Their tiny size and sleek design make them virtually undetectable to others, eliminating the stigma sometimes associated with hearing aids. 

Eargo features include:

  • Advanced noise reduction and feedback cancellation, which delivers clearer sound quality
  • Four preset sound profiles with audio personalization so users can customize the sound amplification to their specific level and type of hearing loss (Eargo hearing aids only amplify high-frequency sounds, which the company says offers a more natural sound experience)
  • Wind reduction technology for active users who spend a lot of time outdoors
  • Rechargeable batteries that automatically charge when the hearing aids are placed in their carrying case
  • On-the-go quick charge, which gives you up to three hours of use after 30 minutes in the charging case
  • Comfortable Flexi Fibers and Flexi TetraPalms that suspend the hearing aid in the canal instead of blocking it so sound can travel freely into the eardrum 
  • A user-friendly smartphone app that lets users set up, configure, and adjust their hearing aids to suit their needs and environment
  • Remote support capabilities via cell phone connectivity, which allows users to get updates and adjustments directly from the company without mailing in their devices
  • Every Eargo hearing loss device comes with lifetime support from their team of licensed professionals

You can request a free sample of Eargo hearing aids here to test their fit and feel.

Eargo Hearing Aid Models

Currently, the company sells three different models:

Eargo Max is the company’s entry-level hearing aid and winner of Time’s 2018 innovation award. The Eargo Max is designed for mild to moderate high-frequency hearing loss. It features dynamic feedback cancellation and noise reduction. It is not compatible with the Eargo app. 

Eargo Neo is a step above the Max and features an upgraded digital amplifier and more custom adjustment options. The Neo uses Flexi Palms instead of Flexi Fibers for anchoring the device, which many users consider more comfortable to wear. The Neo is compatible with the Eargo app. 

Eargo Neo HiFi is the most advanced model in the Neo lineup. Its internal circuitry responds to a wider range of frequencies, which means that people with more severe, higher-frequency hearing loss can be fitted with HiFi hearing aids. The HiFi comes with Flexi Palms and is compatible with the Eargo app.

How Much Do Eargo Hearing Aids Cost?

Eargo hearing aids are only sold in pairs, so the prices below are for two hearing aids. The price includes:

  • Hard plastic carrying case with built-in charger
  • USB cables
  • Two large and six small Flexi Fibers or Flexi Palms (depending on model)
  • Two Flexi Domes
  • Wax guard and cleaning brush 

Eargo Max hearing aids cost $1,850 with financing as low as $86 a month. 

Eargo Neo hearing aids cost $2,350 with financing as low as $109 a month.

Eargo Neo HiFi hearing aids cost $2,950 with financing as low as $137 a month.

Eargo and FEHB

If you are a federal employee covered by the Federal Employees Health Benefits program, you may be able to get Eargo hearing aids with no out-of-pocket costs. To see if you’re eligible, fill out a short form on the Eargo website and a customer service representative will verify your coverage. If you qualify, Eargo submits the claim on your behalf.

Eargo Warranty

The Eargo warranty covers the hearing aids, charger, cables, and USB plugs. It includes unlimited repairs and a one-time replacement if a device is lost or damaged. However, if you buy the hearing aids on a third-party website such as Amazon or eBay or through an unauthorized third-party reseller, the warranty is void. 

The Eargo Max and Neo have a one-year warranty; Neo HiFi comes with a two-year warranty. 

The Eargo Buying Experience

Buying hearing aids online is a relatively new phenomenon, but Eargo has emerged as a leader in customer experience. 

Eargo uses an online hearing test to diagnose hearing loss. After you complete the test, you enter your name and email address to get your results.

Free Sample Program and Lifetime Support

Eargo has a unique free sample program. If you want to test the fit and feel of the hearing aids before you buy, you can request a free non-working sample to wear. 

All Eargo hearing aids come with lifetime personal support from the company’s team of licensed hearing professionals. Your hearing aids arrive with an appointment for a welcome call with a member of the hearing team. You learn how to wear, fit, adjust, charge, and care for your hearing aids. 

There’s a comprehensive “watch and learn” video library and FAQ section on the Eargo website with answers to common troubleshooting questions. The entire hearing aid user manual is also available to download. Live customer support is available Monday through Friday from 9 a.m. to 9 p.m. EST. 

Eargo offers a 45-day no-questions-asked return policy, which is one of the longest in the industry.

Eargo Review Complaints

Eargo gets consistently high reviews from verified purchasers, but there are a few complaints. These concerns were mentioned on third-party review sites:

  • Occasional high-pitched sound:
    Reviewers mentioned a whining or squealing sound, possibly due to feedback. This can result when amplified sounds from the hearing aid speaker are picked up again by the microphone.

    Of note, the latest generation of Eargo hearing aids, the Neo HiFi, has more advanced feedback cancellation technology than the Max and Neo models.
  • Does not work for more severe hearing loss:
    Users with severe high-frequency or profound hearing loss complain that the Eargo hearing aids don’t improve their hearing.

    This is not a complaint unique to Eargo devices, however. Over-the-counter hearing aids are not designed to help profound hearing loss. People with more severe hearing issues typically aren’t good candidates for OTC hearing aids.
  • The hearing aids don’t fit or stay securely in the ear:
    Some users complain that the hearing aids hurt their ears or move around too much, although this seems to be related to the Max model, which comes with Flexi Fibers.

    Most reviewers say the Flexi Palms on the Neo and Neo HiFi models are more comfortable and secure. The good news is Flexi Palms can be used with the Max model and are available for $25 for a package of six. 

Eargo Hearing Aid Reviews: The Bottom Line

Eargo is one of the leading innovators in the hearing aid industry. By lowering the price of hearing aids, Eargo removed the cost barrier for people who otherwise might be unable to afford them. The virtually invisible devices help remove the stigma sometimes associated with wearing hearing aids. 

Eargo is not the cheapest brand in the direct-to-consumer hearing aid niche, but the financing options put them within reach of most budgets. Eargo hearing aids cost roughly half as much as most traditional hearing center brands. The company’s liberal return policy, comprehensive warranty, and customer service gets top marks.

If you are looking for affordable, discreet, and feature-rich hearing aids, Eargo deserves your consideration.

Sheila Olson has over two decades of experience writing about Medicare, health, and personal finance. Her work has been featured on sites such as Investopedia, The Motley Fool, and Boomer Benefits. Sheila holds a MPH (Master of Public Health) from Northern Arizona University.