Candid Teeth Aligners 2022 Review

Key takeaways:

  • Candid offers professional teeth straightening through your dentist or orthodontist along with remote monitoring and virtual support.
  • Candid costs, on average, less than Invisalign and significantly less than traditional braces through an orthodontist's office.
  • Users have impressions taken in-office with their CandidPro doctor, and then use their smartphone to remotely track their progress.
  • Users attach a scanning device to a smartphone and submit scans of their teeth every 10 to 14 days, allowing your doctor to monitor your progress remotely.
  • Candid is the only clear aligner company to offer Philips Zoom whitening—the #1 most patient requested brand.
  • Candid gets great reviews from customers, with a 4.9 rating on Google, a 4.9 rating on the Apple App Store, and 4.7 rating on Better Business Bureau (the highest of any clear aligner company)

If you find yourself covering your mouth when you laugh or avoiding smiling in photos, it could be a sign that you're uneasy about your smile. This insecurity can continue to come up over and over again in various areas of your life—everything from your work-from-home video calls to a first date—and you might be wondering whether investing in a better smile might be a smart choice.

Just a few years ago, the only way to improve your smile was to head into the orthodontist's office for metal braces. Now, there are several choices for treatment with invisible aligners, which are much less awkward and unsightly than traditional metal braces. Many of these options allow you to receive remote treatment with invisible aligners, making it easy, convenient, and affordable to straighten your teeth.

Candid offers a hybrid system of in-office expert care with virtual monitoring and support through your smartphone. Plus, Candid costs a lot less than you can expect to pay for braces. But, is Candid your best bet for a better smile?

Health editors, along with expert guidance from dentists and orthodontists, evaluated the Candid treatment system by conducting in-depth research, undergoing treatment with the brand, mystery shopping, and sifting through hundreds of customer reviews to find out everything you'll want to know about Candid invisible aligners.

The pros and cons of Candid aligners

Candid, an orthodontics company founded in 2017, offers customers a new way to get teeth straightening from their orthodontist or dentist in four to 12 months with customized remote monitoring technology. Candid is similar to SmileDirectClub and Byte, which offer at-home teeth aligners and virtual support, but lets you work directly with your dentist or orthodontist, similar to Invisalign. Here are a few ways Candid stands out from other brands.


  • The company provides treatment through the CandidPro network of orthodontists and dentists who will take your molds, scans, and X-rays on your first visit.
  • Treatment with Candid costs less than Invisalign and significantly less than traditional braces, making it an option for many who couldn't otherwise afford teeth straightening.
  • Your Candid aligners come with a ScanBox, a device which connects to your smartphone to capture and send detailed images to doctor.
  • Your dentist or orthodontist reviews scans of your teeth every 10 to 14 days, providing more frequent follow-up than other at-home aligner companies or in-person orthodontic treatment.
  • Customer service is available through the CandidApp 9 a.m. to 7 p.m. EST seven days a week.
  • Orthodontists are available to answer questions or concerns via live chat.
  • Treatment lasts, on average, eight months—much less than the 12 to 18 months or more you'd expect from Invisalign or traditional braces.
  • Candid guarantees that at the end of your treatment, if you are not satisfied with your outcome, the company will extend your treatment time as necessary. Read on for some restrictions to this policy.
  • Free whitening treatment included.


  • Candid is not available in all locations. You must check to see if there is a CandidPro office in your area to be eligible for treatment.
  • Candid does not offer a fully at-home teeth straightening option. You can only get them through a qualified dentist or orthodontist office.
  • Retainers are recommended, but are not included in the cost of treatment.

How Candid works

Like Invisalign, you start the Candid process by consulting with your dentist or orthodontist in person to see if you need clear aligners or metal braces. Traditionally, patients would then be required to visit the provider's office regularly to get braces tightened—or in the case of aligners, to get new trays. You may need to continue this treatment for 18 months or more, depending on your treatment plan. With Candid, you can have your aligners delivered to your home and track your progress remotely using the CandidApp. This helps to cut down on the number of office visits you need to make.

What you can expect during treatment with Candid:

1. Visit a CandidPro doctor for an evaluation and impressions

The first step in the Candid process is for you to visit your CandidPro orthodontist or dentist to determine if clear aligners are right for you. Your doctor will then take the necessary impressions, scans, and X-rays of your smile to send to Candid to create your custom aligners.

2. Review your orthodontist-designed treatment plan.

After the orthodontist creates your treatment plan and shares it with you, the company manufactures your Candid aligners. You receive the aligners and your ScanBox, a device that connects to your smartphone and sends images to your orthodontist to view progress. All of the aligners come together in one box, so you have all the aligners you need for the entire course of care.

3. Wear your aligners as directed.

You will need to wear your aligners 22 hours a day and change aligners every week or two, depending on your treatment plan.

4. Share scans of your teeth every 10 to 14 days.

Use the ScanBox device with your smartphone to take scans of your teeth every 10 to 14 days and send them to your orthodontist via the Candid app. Your orthodontist will monitor your progress remotely and make changes to your treatment plan if needed.

5. Purchase retainers after treatment is completed.

Candid does recommend purchasing retainers to keep your smile in alignment after treatment. Their $99 kit includes whitening foam, so you can whiten teeth while your aligners are on.

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Candid Retainers

Candid Retainers

How long is Candid treatment?

Candid treatment typically lasts four to 12 months. Your treatment time depends on your individual case, and your CandidPro doctor can give you a projected timeline before you begin treatment.

How much does Candid cost?

Candid costs depend on a variety of factors and will vary based on your location and individual provider. On average, Candid treatment costs between $3,000 and $7,000. To compare, SmileDirectClub costs $1,950 and Byte costs $1,895 while Invisalign tends to cost anywhere from $3,000 to $8,000.

Provider Cost
Candid $3,000 - $7,000
Byte $1,895
SmileDirectClub $1,950
AlignerCo $1,145
Invisalign $3,000 - $8,000
Traditional Metal Braces $3,000 - $10,000

Is Candid covered by insurance?

Candid treatment is currently in network across the United States with Aetna and Anthem, which includes Anthem Blue Cross, Anthem BlueCross BlueShield, Empire BlueCross, and Empire BlueCross BlueShield. If you have in-network coverage, the company will deduct the reimbursement from your treatment fee before you begin.

Depending on your insurance policy—if not in network—you may be reimbursed up to $1,300 by your provider. You will work with your dental care professional's billing office to verify your insurance and FSA coverage, just like you would for a routine cleaning.

What Candid customers are saying

You'll find both positive and negative Candid aligner reviews, but overall customers seem to be very satisfied. Here are a few Candid reviews.

—Connie Chen, verified customer (review from Insider Reviews)

"Every person I encountered, from the support team to the Candid Studio specialist, was friendly and professional, making me feel like I was in good hands during what can be a nerve-wracking process (these are your one and only set of teeth, after all). Since Candid only works with orthodontists, not just dentists like some other aligner companies do, I could trust the recommendations and treatment design fully. The results clearly reflected their expertise and the quality of Candid's aligner fabrication — the treatment actually worked and my teeth were re-straightened after my reckless abandonment of my old retainers." 

—Connie Chen, verified customer (review from Insider Reviews)

—Amanda Isbell, verified customer (review from

"I am actually super impressed with this company. Any time I've gotten on support, I've always had helpful and thorough assistance. The retainers are great and easy to work with.. Are my teeth perfect or have that classic straight teeth look? No, but they are a million times improved than where they were. All my teeth were crowding and one of my front teeth was protruding. It had gotten pretty bad and I'm so so so glad I opted to invest in this and in me."

—Amanda Isbell, verified customer (review from

—Bobbi, verified customer (review from

"It was an easy process to receive the packages and good payment options as well. It definitely works, but I have had trouble keeping them in and changing on time. I also have had two of my top trays ruined and thus won't be able to complete my treatment fully. The overall experience was okay, but not sure I would buy it again."

—Bobbi, verified customer (review from

—Anonymous (review from BBB)

"I started my candid treatment plan in September of 2019. I finished my last set of aligners January **** and contacted the company because I was out of aligners and my bite was so off that my back teeth don't make contact. I was told to take a series of new photos and submit them via the chat portal on their app. It has been two weeks and there chat option always says to try back later because no one from the company is online. I've also spent about 4 hours on hold trying to call for customer support to submit my photos and get further assistance to fix the problem but never get through to a human. At this point, I don't have any way to contact them or provide the photos they asked for. I don't know if the company even exists anymore but after paying over $2000, this is unacceptable."

—Anonymous (review from BBB)

—Anonymous (review from BBB)

"I purchased my $2,400.00 aligners and the initial aligners showed they were not correct for my mouth because it would not stay in place and blistered my cheek. I followed their instructs for seating, so they suggested a horizontal trim which did NOT correct the issue. I reached out again and agreed to redo impressions. I did that and then received yet another impression kit with no direction or instructions of why the last set was rejected. I called in and they said there was NO NOTES AS TO WHY THEY WERE REJECTED. I set up an appointment to ensure they are done correctly this time and they never showed up to the virtual meeting! It's now been months since my aligners were purchased and I should be halfway done with my treatment but at this rate it will never be done. It also takes over an hour to get ahold of customer service. This whole process seems to be a huge scam."

—Anonymous (review from BBB)

—Mutebba, verified customer (review from

"Best decision I ever made for my smile. So far I can see a difference and I'm only on step 3 of 30. I tried smile direct club prior to coming to candid and it was a total disappointment. I'm glad I came to candid, the doctors actually follow up to check on your progress unlike other aligner provider companies. I'm glad that I'm pursuing my journey with candid, the best service ever!!!"

—Mutebba, verified customer (review from

—Chelsea Portra, verified customer (review from

"I could not be happier with my Candid experience. They were helpful, friendly, and quick from the first time I reached out to them until now. My 3-D rendering matches my new smile perfectly. I have recommended Candid to everyone who has concerns about their smile."

—Chelsea Portra, verified customer (review from

—Tatiana, verified customer (review from

My treatment lasted 8 months but it was so smooth that I ended up using my retainers all day for more time after I was done with the treatment without actually realizing it. I was a bit skeptical about the remote treatment but it went really well. I'm so happy I chose to go with Candid! Also, who would have thought a pandemic would hit us right after I started my treatment? The remote treatment allowed me to continue taking care of my smile while keeping myself and my family safe at home.

—Tatiana, verified customer (review from

—Connie Chen, verified customer (review from Insider Reviews)

Other than the initial hiccup with the starter kit photos, my experience with Candid aligners was smooth and surprisingly easy to manage. The remote treatment allowed me to continue taking care of my smile while keeping myself and my family safe at home. Every person I encountered, from the support team to the Candid Studio specialist, was friendly and professional, making me feel like I was in good hands during what can be a nerve-wracking process

—Connie Chen, verified customer (review from Insider Reviews)

Kristen Fisher is a copywriter, journalist, and author from the Jersey shore. She has contributed to Prevention, Healthline, HealthDay, FitPregnancy, Parents, Woman's Day, SheKnows, and Writer's Digest.

Dr. Courtney Schmidt is a clinical consultant pharmacist and geriatric care expert. Since completing her Pharm.D. at the University of Florida, Dr. Schmidt has worked in multiple clinical settings and has served as an Adjunct Professor at the University of Central Florida.

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