Help

Frequently Asked Questions

 
• How do I navigate Health.com?
• How do I view video content on Health.com?
• What do I do if I have a problem using the site?
• How do I get help with a Health magazine subscription?
• How do I contact the editors?
• How do I submit story ideas?
• How do I subscribe or unsubscribe to Health.com emails?
• How do I change the email address where I receive a Health.com newsletter?
• How do I find past articles from Health magazine?
• How do I obtain a copy of an article that has run in Health magazine?
• What happens to the personal information I provide?
• What browsers work with Health.com?

 
How do I navigate Health.com?
We've designed Health.com to be easy to navigate and to always work with your browser's back button. As you click around the site, you can go back and forth using standard browser features. Also, our main channels and areas are accessible from the navigation menu across the top of the site. Once you're within a topic on Health.com, navigation for the topic always appears in the left column.

You can also search all the content on Health.com search form, located at the top of the site.

Should you have problems finding your way around Health.com, please email us.
 
How do I view video content on Health.com?
Health.com videos are delivered in Adobe Flash Player format. If you can't see videos on Health.com, please install the Adobe Flash Player.
 
What do I do if I have a problem using the site?
While every effort has been made to ensure the quality of the website code, sometimes problems do occur. Should you encounter a problem with this site, such as a broken link or incomplete page downloads, please let us know. Select "Technical Issues" on our Feedback form to report a problem.
 
How do I get help with a Health magazine subscription?
For information about your subscription, to update your address information, or to renew or buy a gift subscription visit our Online Customer Service, or call 800-274-2522.
 
How do I contact the editors?
Health.com editors welcome your letters. Please contact us via email using our feedback form. You may also contact the magazine editors at the address below.
Health magazine
Attn: Talk to Us
2100 Lakeshore Drive
Birmingham, AL 35209
askhealth@timeinc.com


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How do I submit story ideas?
Please email our editors via our Feedback page to submit your story ideas.

 
How do I subscribe or unsubscribe to Health.com emails?
Go to our email newsletter sign-up page to subscribe to any of our emails.

The easiest way to unsubscribe from an email is to use the "unsubscribe" link, found at the bottom of every email that you receive from us.
 
How do I change the email address where I receive a Health.com newsletter?
Simply unsubscribe from the link contained at the bottom of each of our emails, and then re-subscribe to the newsletter from the email newsletter sign-up page.
 
How do I find past articles from Health magazine?
Many articles that have appeared in Health magazine are archived right here on Health.com. Find them by keyword or by title using the Health.com search form, located at the top of the site. Or, go to our magazine page to find stories.

If you can't locate the story on Health.com, please send an email to health@timeinc.com or send your request via the U.S. Postal Service to Article/Recipe Request, Health Magazine, 2100 Lakeshore Dr., Birmingham, AL 35209. It generally takes two to four weeks to process requests.


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How do I obtain a copy of an article that has run in Health magazine?
Please email ha.single@customersvc.com; write Health Customer Service, Single Copy Desk, P.O. Box 62376, Tampa, FL 33662-3768; or call (800) 357-4466. Issues are $6.00 each. You may pay with a credit card online; please mail checks via U.S. Postal Service.
 
What happens to the personal information I provide?
Health.com takes your privacy seriously. Please read our Privacy Policy for details. Health.com contains links to other sites whose information practices may be different from ours. Visitors should consult the other sites' privacy statements, as we have no control over information that is submitted to or collected by these third parties.


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What browsers work with Health.com?
Health.com supports the following browsers and platforms:

• Internet Explorer 7.0+ on PC
• Internet Explorer 6.0+ on PC
• Firefox 2.0+ on PC/Macintosh
• Firefox 1.5+ on PC/Macintosh
• Safari 2.0.4+ on Macintosh
• AOL 9.0+ on PC


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