Making the Most of Your Appointment

Other Works Consulted

• Agency for Healthcare Research and Quality (2000). 20 Tips to Help Prevent Medical Errors. Patient Fact Sheet (AHRQ Publication No. 00-P038). Rockville, MD: Agency for Healthcare Research and Quality. Also available online: http://www.ahrq.gov/consumer/20tips.pdf.

• Agency for Healthcare Research and Quality (2004). Five Steps to Safer Health Care. Patient Fact Sheet (AHRQ Publication No. 04-M005). Rockville, MD: Agency for Healthcare Research and Quality. Also available online: http://www.ahrq.gov/consumer/5steps.htm.

• Agency for Healthcare Research and Quality (2007). Be Prepared for Medical Appointments. Patient Fact Sheet (AHRQ Publication No. 07-0039-A). Rockville, MD: Agency for Healthcare Research and Quality. Also available online: http://www.ahrq.gov/qual/beprepared.htm.

• Anspaugh DJ, et al. (2011). Managing health care section of Becoming a responsible health care consumer. In Wellness: Concepts and Applications, 8th ed., pp. 460–473. New York: McGraw-Hill.

• Mold JW (2006). Facilitating shared decision-making with patients. American Family Physician, 74(7): 1209–1210, 1212.